Refund Policy
1. Digital Products
All products sold by AlienMarket are digital products.
Due to the instant delivery of license keys and digital content, all sales are generally considered final.
2. Refund Eligibility
A refund may only be considered if:
- The purchased product was never delivered.
- A duplicate payment occurred.
- The wrong product was delivered due to an error on our side.
- Applicable consumer protection laws require a refund.
3. Non-Refundable Situations
Refunds will not be issued for:
- Change of mind after purchase.
- Purchasing the wrong product.
- Incompatibility with unsupported hardware or software.
- Game updates affecting compatibility.
- Failure to read the product description or requirements.
- User configuration errors.
- Account suspensions caused by misuse of the product.
4. Chargebacks
Opening a payment dispute or chargeback without first contacting our support may result in:
- Permanent suspension of your account.
- Cancellation of all active licenses.
- Restriction from future purchases.
We encourage all customers to contact our support team first so we can resolve any issue.
5. Support Before Refund
If you experience technical issues, please contact our support team through our official Discord server before requesting a refund.
Many issues can be resolved quickly with our assistance.
6. Processing Time
If a refund is approved, it will be processed through the original payment method.
Processing times may vary depending on your payment provider.
7. Contact
For refund requests or questions, please contact us through our official Discord server.
Discord: https://discord.gg/Ew3VFAVb3